The Optima business model is built on “single source responsibility.” This means that the same Optima employee who contacts you about being of service is the same person who manages the day-to-day delivery of those services. Your Optima Regional Manager is responsible to YOU for understanding what you expect, and delivering the services that you specify to consistently meet those expectations. They are available 24/7 as your primary point of contact. We do not make the sale and then turn you over to someone you have never met. Customer satisfaction is the standard by which we measure ourselves, and the standard that has allowed us to successfully grow our business for over 15 years.